Frequently Asked Questions

This page is designed to answer the most frequently asked questions from our customers. There you will find detailed information about our products, services, delivery and returns policies, as well as how to use our site. We hope this FAQ will help you quickly find the answers you are looking for. If you cannot find the answer to your question, do not hesitate to contact us directly.

1. Orders and Payments

Q: How do I place an order on your site?
A: To place an order, browse our catalog, select the desired products, add them to your cart, and follow the checkout steps by providing your shipping and payment information.

Q: What payment methods do you accept?
A: We accept payment by credit card (Visa, MasterCard, American Express), PayPal.

Q: Can I change or cancel my order?
A: Yes, you can change or cancel your order as long as it has not yet been shipped. Please contact our customer service as soon as possible.

2. Delivery

Q: What are the delivery times?
A: Delivery times vary depending on your location and the delivery method chosen. Typically, standard delivery takes between 3-5 business days.

Q: Do you ship internationally?
A: Yes, we ship to several countries. Delivery costs and times may vary depending on destination.

Q: How can I track my order?

A: Once your order has been shipped, you will receive an email with a tracking number and a link to track your package.


3. Returns and Refunds

Q: What is your return policy?
A: You can return items unused and in their original packaging within 14 days of receipt for a full refund or exchange except for personalized products.

Q: How can I make a return?
A: To make a return, please contact our customer service for a return label and detailed instructions.

Q: When will I receive my refund?

A: Refunds are processed within 7-10 business days after the returned items are received and inspected.

4. Products

Q: How can I get more information about a product?
A: Each product on our site has a detailed sheet. If you need more information, please do not hesitate to contact our customer service.

Q: Are the products guaranteed?
A: Yes, all our products are covered by a 12 month warranty against manufacturing defects.

5. Customer Support

Q: How can I contact customer service?
A: You can contact us by email at contact@soleista.com or by telephone at 09 81 93 54 27. Our customer service is available Monday to Friday, from 10 a.m. to 6 p.m.

Q: Where can I find updates on my order?
A: Log in to your account and check the "My Orders" section to see updates on your order.

Request More Information

Thank You for visiting our website ! If you have any questions, suggestions or need assistance, please do not hesitate to contact us. Simply fill out the form below and we will get back to you as soon as possible. Your satisfaction is our priority !