1. General information

  • Company name: Soleista
  • Company address: 177 chemin de st Antoine in st joseph 13015 Marseille
  • Company telephone number: 09 81 93 54 27
  • Company email address: contact@soleista.com
  • Company website: https://www.soleista.com

2. Products concerned

This return and refund policy applies to all products sold by Soleista, with the exception of personalized products.

3. Return deadline

Customers have 14 days from receipt of their order to return a product beyond please contact us.

4. Return conditions

  • Products must be returned in their original condition.
  • Products must be returned in their original packaging.
  • Return costs are the responsibility of Soleista for returns made within 14 days of receipt of the order.
  • After 14 days, return costs may be applied depending on the reason.

5. Return Process

To return a product, the customer must follow the following steps:

  1. Contact Soleista after-sales service at the email address contact@soleista.com.
  2. Soleista after-sales service will send the customer a returns form to complete.
  3. The customer must complete the return form and return it to Soleista.
  4. Soleista will send the customer a return label to stick on the package.
  5. The customer must drop off the package at a relay point or at the Post Office.
  6. Soleista will reimburse the customer within a maximum of 3 days from receipt of the return.

6. Refund Policy

Refunds are made to the bank account used by the customer to place their order.

7. Exceptions to the Refund Policy

Soleista reserves the right not to refund a product if:

  • The product was broken or damaged by the customer.
  • The product is not returned in its original condition.
  • The product is not returned in its original packaging.

8. Exchanges

Soleista offers exchanges on defective products or products that do not conform to the order.

9. Right of withdrawal

In accordance with French law, the customer has a right of withdrawal of 14 days from receipt of his order. To exercise their right of withdrawal, the customer must contact Soleista after-sales service at the email address contact@soleista.com.

10. Applicable law

This return and refund policy complies with French law.

11. Contact

For any questions relating to this return and refund policy, the customer can contact Soleista at the email address contact@soleista.com.

Contact form